Terms & Conditions

Cancellation Policy

Yoga Classes

If cancelled 4 hours before the class has started then a full refund will be given to your Instinctive Health Account.

If cancelled less than 4 hours before the class has started then no refund will be given without a written note from your medical practitioner. A 5% admin fee will be deducted from the refund.

Unlimited class pass bookings cancelled less than 4 hours before the class has started will incur the drop in rate fee being added to your mindbody account payable at your next visit.

Workshops and Events

Full payment secures your mat space.

If cancelled 72 hours before the workshop has started full refund can be given less a 5% admin fee.

If cancelled 72 – 24 hours before the workshop has started then a 50% admin fee will not be refunded.

If cancelled with less than 24 hours notice no refund shall be given without a written note from your medical practitioner.

Yoga Retreats

A non refundable deposit required to secure your booking and payment in full required 4 weeks prior to retreat date.

If cancelled with more than 2 week notice a full refund will be given. Less a 10% admin fee.

If cancelled less than 2 weeks prior to the retreat date no refund will be given without a written note from your medical practitioner. A 10% admin fee will be deducted from the refund.

Therapy Appointments

If cancelled 48 hours before the appointment is due to start then a full refund will be given less a 5% admin fee.

If cancelled between 48 hours and 24 hours before the appointment is due to start then the following fees will be incurred:-

45 minute appointment – £10
60 minute appointment – £15
90 minute appointment – £22.50

If cancelled with less than 24 hours then no refund will be given, without a written note from your medical practitioner.

Gift Vouchers

Once an appointment has been booked, gift vouchers have the same cancellation policy as therapy appointments above.

By clicking “Place Order” you confirm you have read and accepted our terms and conditions.

Training Courses

A 50 % deposit required to confirm your booking. Payment in full required two weeks prior to start date of course.

If cancelled 72 hours before the course has started full refund can be given, less a 10% admin fee.

If cancelled 72 – 24 hours before the workshop has started then a 50% admin fee will not be refunded.

If cancelled with less than 24 hours notice no refund shall be given without a written note from your medical practitioner. A 10% admin fee will be deducted from the refund.

Our Holidays

When the yoga studio is closed for summer and christmas holidays the time will be added on to your yoga class passes.

Privacy & Security Policy

Your online and in studio personally identifiable information is kept secure at all times. Only authorised employees and contractors who have agreed to keep all information secure and confidential will have access to your information. We do not share your information with any other parties outside of the Instinctive Health Team without your written consent.

You can opt out of all our newsletters at any point.

Cookies

This website uses cookies to ensure that you get the best experience on our website.

Our cookies are used to measure how you use the website so it can be updated and improved based on your needs and remember any items you’ve placed in your shopping basket. Our cookies aren’t used to identify you personally.

Behaviour

At Instinctive Health we practice Ahimsa, a sanskrit term for causing no injury or harm to ourselves or others.

We ask that all therapists, teachers and clients treat themselves and others with respect and kindness to enhance the nurturing and supportive environment that we have created.

Anyone who is seen or heard being either physically, verbally, emotionally abusive, unkind or rude to any members of the Instinctive Health team or community will be asked to leave without refund and refused future entry.